Allow the shipping carrier a few hours to update the tracking information after a tracking number is issued.
Our carriers want to make sure they deliver your Margot bag to a "real" person, they do not deliver to P.O. Box boxes.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Margot New York.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https." Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Margot New York website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
In the US, a signature is not required upon delivery. However, if you wish to sign upon receipt of your package, please contact us and we will make special arrangements for you.
We accept all major forms of credit cards as payment and use a highly-encrypted system to ensure that your information is safe and secure (we take your privacy very seriously).
If you need assistance placing an order please contact us.
Returns & Exchanges
We accept orders 30 days after receipt of your order.
Enjoy free shipping on returns within 15 days.
For any orders that are returned after 15 days of receipt, there is a $9.95 shipping fee.
Products must be returned unused and unworn, have all tags attached and in its original packaging. Please note that we can not accept damaged returns.
In the rare case that a product is defective, we will be sure to replace it. We also offer a one-year warranty (more info below).
Simply go to the link MY RETURNS to enter your order number and email address. Then enter your email address and order number to initiate a return.
If you make a return within 15 days of receiving your order, you will be emailed a fully prepaid shipping label.
If you make a return after 15 days but within 30 days of receiving your order, once you select your preferred form of shipping you will be emailed a shipping label.
We accept returns within 30 days from the time you receive your order.
Customers may arrange shipping of their return at their own cost. Original shipping fees are non-refundable. Please indicate that this is a return on the Commercial Invoice. Please ship to:
Margot New York/Returns 19161 East Walnut Drive North City of Industry CA 91748 United States 212-868-2868
Please contact your local customs office to obtain a duties refund.
In the rare case that your Margot item arrives damaged, we will be happy to make an exchange (of the same style and color) free of charge.
Once our warehouse receives your return, it usually takes about two weeks to process the refund. You will receive an email as soon as your refund is issued.
We stand behind our products and offer a one-year warranty from your purchase date on margotnewyork.com for complimentary repairs against known manufacturing defects for all handbags and accessories. Our warranty does not cover items damaged by normal wear-and-tear or any type of discoloration resulting from daily wear.
Should your Margot bag need repair, please contact us and will will be glad to help.
Each and every Margot bag is crafted of the most carefully hand-selected genuine leather.
It took many decades of working with small family-owned tanneries to perfect a leather that has the lightness and softness of a glove and yet the durability of a coat.
Unlike so many similarly priced bags, we never use synthetic fabrics in less visible parts in order to cut corners and save costs. Every, single part of a Margot bag is made of genuine leather because we do not believe in compromise.
Our leathers are sourced from small, family-owned tanneries in England, Argentina and upstate New York. Our leathers are cowhide and lambskin.
We don't know anyone who likes to carry a bag that's heavier than its contents. So we set out to perfect our leathers that ensure Margot bags are light and airy, without compromising durability.
If taken care of, your Margot bag should last you for many years to come, if not a lifetime.
(See below for leather care).
Yes, we are planning to release new colors and styles in the near future.
We always love to get customer feedback. Let us know if you would like to see a certain color (or style), just contact us here.
To preserve our Margot bag, give it a rest from time to time. Store leather bags in a dust cover in a cool, dry place and away from direct sunlight (to avoid color fading). Because leather is a natural material it should always be stored in a breathable bag, not plastic, to prevent the growth of mildew and bacteria.
We use the least amount of processing on Margot leathers as possible. This treatment is rarely used in bags of comparable pricing because it requires that only the best parts of a cowhide to be used and is so expensive to produce.
For this reason, we do not suggest using anything that may coat and damage the leather. Over time, your bag will acquire a beautiful, vintage patina.
If your bag gets scratched, we suggest buffing it out with a soft, damp (not wet) cloth (no soap or chemicals, just water).
Every Margot is made of genuine leather that takes on a beautiful, rich patina that is unique to your very own bag.
Because we use natural dyes to color our Margot bags, some color transfer may occur. Take extra care when using your dark brown and black leather products near light-colored fabric as color may rub off over time and use. This is especially true in humid or damp weather. Likewise, please be mindful that dark colored clothing may stain lighter colored bags.
Unlike other leathers which have synthetic treatments applied, Margot leathers react to water and other environmental factors. Use precautions to not expose your Margot bags and accessories to excessive water or humidity.
Work the scuffed area with a damp (not wet) cotton cloth to work out any scratches. We do not recommend any use of chemicals (such as soaps or leather conditioners), as these may stain your bag.
Once you purchase a gift card you will receive an order confirmation, followed by an email with the virtual gift card code itself. You may then forward this on. The recipient may redeem the gift card by entering the gift card's unique code at checkout.
Every Margot eGift card has a unique code that may be used to redeem at checkout.
The Margot eGift card never expires. The code only expires once the full amount of the gift card has been used.
Yes, they are. The only thing you need to transfer your gift card is the gift card code, which can be found in the gift card email.
Our gift cards are non-refundable; however, you may always transfer a gift card to someone else.
We cover free ground shipping on all orders over $175. Since state taxes vary, we cannot offer gift card amounts that cover taxes as well.
Just enter your promo code at checkout and your discount will automatically be applied.
You may only use one promo code at a time.
We developed Rewards for our most devoted Margot lovers. Members can earn points for a wider array of activities on our site like purchases, referrals to your friends, leaving a review, following us on Instagram, etc. Members have a chance to earn double or triple points during VIP promotions.
Anyone who creates an account is automatically enrolled in the program.
Joining is free. All you need to do is create an account and you will be automatically enrolled.
Points are automatically tracked and can be accessed on your account page.
As soon as you create an account, you will unlock Margot Rewards. Details on how to earn points are outlined in Margot Rewards.
When you place a pre-order, your bag is automatically reserved. If it is on sale, the sale price also locks in. The expected ship date is indicated on the product page and you will be notified when your pre-order ships.
Feel free to contact us if you have any questions.