We currently ship to the US, Canada, Western Europe, Australia and Japan.

If you are interested in placing an order to other regions, please contact us and we will look into whether we can work on an arrangement.

Orders placed before 12pm EST are shipped same day (excluding weekends and holidays).

We offer Ground, 2nd Day Air and Next Day shipping.

In the US, Ground Shipping orders take 3-5 business days to arrive. Orders ship from California, so they usually arrive sooner if you are located on the West Coast vs the East Coast.

Worldwide, orders take about 3-7 business days to arrive via Standard shipping. In rare cases, orders may get held up in customs so please allocate additional time.

Please note that our carriers do not deliver on weekends or holidays.

We offer free ground shipping for any orders $150 and above.

All other orders are $9.95 for Ground shipping.

For faster shipping, you may purchase Expedited or Next Day Air shipping at checkout.

Yes, you may select an expedited shipping method at checkout.

In the US, 2nd Day Air is $25 and Next Day Air is $35.

Please bear in mind that orders ship M-F, excluding holidays. Orders ship same day when placed before 12pm EST.

We ship worldwide. Shipping rates are calculated at checkout.

Taxes and duties are the responsibility of the customer and to be paid for upon the receipt of the package.

In Canada, taxes and duties are generally about 25%-35% of the total order of your order (excluding shipping).

We'd be happy to provide you with an estimate of what the duties and taxes may be; just contact us at hello@margotnewyork.com

Once your order ships, you will receive an email with a shipping tracking number.

You will also receive email updates on when your order is out for delivery and also when your order has arrived.

You may track the status of your order at TRACK MY ORDER.

Once your order has been shipped, you will receive confirmation via email.

You may also always track your order at this link: TRACK MY ORDER

Allow the shipping carrier a few hours to update the tracking information after a tracking number is issued.

Our carriers want to make sure they deliver your Margot bag to a "real" person, they do not deliver to P.O. Box boxes.

The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Margot New York.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

The "http" in the web address will be replaced by "https." Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Margot New York website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

In the US, a signature is not required upon delivery. However, if you wish to sign upon receipt of your package, please contact us and we will make special arrangements for you.

We accept orders 30 days after receipt of your order. 

Enjoy free shipping on returns within 15 days.

For any orders that are returned after 15 days of receipt, there is a $9.95 shipping fee.

Please note that any shipping charges incurred to originally ship your order will not be refunded.

Please note that FINAL SALE items may not be returned or exchanged. FINAL SALE items are indicated as such and end in $0.98. 

Refunds are processed to the original form of payment.

Products must be returned unused and unworn, have all tags attached and in its original packaging. Please note that we can not accept damaged returns.

In the rare case that a product is defective, we will be sure to replace it. We also offer a one-year warranty (more info below).

To initiate a return go to the link MY RETURNS EXCHANGES. Enter your order number and email address. You will then be able to select the shipping arrangement of your choice. A shipping label will be emailed to you once you complete the process.

In the US, if you make a return within 15 days of receiving your order, you will be emailed a fully prepaid shipping label.

If you make a return after 15 days but within 30 days of receiving your order, once you select your preferred form of shipping you will be emailed a shipping label.

We accept returns within 30 days from the time you receive your order.

To initiate a return go to the link MY RETURNS EXCHANGES. Enter your order number and email address. You will then be able to select the shipping arrangement of your choice. A shipping label will be emailed to you once you complete the process.

Shipping fees will be incurred to ship back a return.

Original shipping fees are non-refundable.

Please contact your local customs office to obtain a duties refund.

Go to My Returns & Exchanges to initiate and complete your exchange.

If you placed an order within the US, you have 30 days to complete your exchange by following these steps:

a) Return your order (you will be emailed a prepaid shipping label; return shipping is free).

b) Indicate which item you would like to receive instead.

c) Once we receive your return, we will either refund you or send you an invoice to complete payment for the difference in the amount of the new order.

d) We will then ship you the exchange item as soon as this is complete. (Shipping is on us).

Please contact us if you have any questions.

In the rare case that your Margot item arrives damaged, we will be happy to make an exchange (of the same style and color) free of charge.

Once our warehouse receives your return, it usually takes about two weeks to process the refund. You will receive an email as soon as your refund is issued.

You may return or exchange a gift, as long as it was purchased on our site, margotnewyork.com

You have two choices in the way a refund may be issued: 1) issue a refund to the original form of payment or 2) receive a store credit instead.

In the event of an exchange, if the value of the exchanged item is of lesser value than the item being returned, then you have a choice of having the difference in the amount issued to the original form of payment or in the form of a store credit. If the value of the exchanged item is of greater value than the item being returned, then we will email you an invoice to pay for the difference in the amount.

Each and every Margot bag is crafted of the most carefully hand-selected genuine leather.

It took many decades of working with small family-owned tanneries to perfect a leather that has the lightness and softness of a glove and yet the durability of a coat.

Unlike so many similarly priced bags, we never use synthetic fabrics in less visible parts in order to cut corners and save costs. Every, single part of a Margot bag is made of genuine leather because we do not believe in compromise.

Click here to read more.

Our leathers are sourced from small, family-owned tanneries in England, Argentina and upstate New York. Our leathers are cowhide and lambskin.

We don't know anyone who likes to carry a bag that's heavier than its contents. So we set out to perfect our leathers that ensure Margot bags are light and airy, without compromising durability.

If taken care of, your Margot bag should last you for many years to come, if not a lifetime. 

(See below for leather care).

To preserve our Margot bag, give it a rest from time to time. Store leather bags in a dust cover in a cool, dry place and away from direct sunlight (to avoid color fading). Because leather is a natural material it should always be stored in a breathable bag, not plastic, to prevent the growth of mildew and bacteria.

We use the least amount of processing on Margot leathers as possible. This treatment is rarely used in bags of comparable pricing because it requires that only the best parts of a cowhide to be used and is so expensive to produce.

For this reason, we do not suggest using anything that may coat and damage the leather. Over time, your bag will acquire a beautiful, vintage patina.

If your bag gets scratched, we suggest buffing it out with a soft, damp (not wet) cloth (no soap or chemicals, just water).

Every Margot is made of genuine leather that takes on a beautiful, rich patina that is unique to your very own bag.

Because we use natural dyes to color our Margot bags, some color transfer may occur. Take extra care when using your dark brown and black leather products near light-colored fabric as color may rub off over time and use. This is especially true in humid or damp weather. Likewise, please be mindful that dark colored clothing may stain lighter colored bags.

Unlike other leathers which have synthetic treatments applied, Margot leathers react to water and other environmental factors. Use precautions to not expose your Margot bags and accessories to excessive water or humidity.

Work the scuffed area with a damp (not wet) cotton cloth to work out any scratches. We do not recommend any use of chemicals (such as soaps or leather conditioners), as these may stain your bag.

We recommend that you bring your Margot bag to a specialist like Lovin My Bags or Leather Spa.

Once you purchase a gift card you will receive an order confirmation, followed by an email with the virtual gift card code itself. You may then forward this on. The recipient may redeem the gift card by entering the gift card's unique code at checkout.

Every Margot eGift card has a unique code that may be used to redeem at checkout.

The Margot eGift card never expires. The code only expires once the full amount of the gift card has been used.

The Margot eGift card may only be used at this website:  margotnewyork.com

Yes, they are. The only thing you need to transfer your gift card is the gift card code, which can be found in the gift card email.

Yes, you may absolutely combine a promotional code with your gift card code. (But please note that you may not combine multiple promotional codes).

If you are trying to apply a promotional card and redeem your gift card, the system will not allow you to do so. In this case, please contact us and we will be happy to assist.

Our gift cards are non-refundable; however, you may always transfer a gift card to someone else.

Just enter your promo code at checkout and your discount will automatically be applied.

You may only use one promo code at a time.

We developed Rewards for our most devoted Margot lovers. Members can earn points for a wider array of activities on our site like purchases, referrals to your friends, leaving a review, following us on Instagram, etc. Members have a chance to earn double or triple points during VIP promotions.

Anyone who creates an account is automatically enrolled in the program.

Joining is free. All you need to do is create an account and you will be automatically enrolled.

Points are automatically tracked and can be accessed on your account page.